SPA Etiquette and Policies


Cancellation No Show Policy

Should you need to cancel your appointment please call us at 613.258.1729, at least 24 hours prior to your scheduled session. Our and your time is respected mutually. Since we turn away other clients to hold your reservation, any cancellations with less than a 24 hour notification will result in a 50% service charge of your scheduled service.

Should you fail to show up for a scheduled appointment without providing any notice, you will be charged the full cost of your scheduled reservation, which must be paid prior to further appointments being booked.

Appointment Policy

Please arrive on time to your appointment. If late, we will make every effort to perform your entire treatment, but reserve the right to reschedule if you are more than 10 minutes late. Cancellation fee may apply.

Please note that you will be required to provide a credit card number to secure a booking.

Covid-19 Pre-booking Screening Questions


Do you have any of the following?
  • Fever, chills, or feeling unwell
  • Digestive issues (nausea/vomiting, diarrhea)
  • Respiratory issues
  • Loss of sense of smell or taste

Have you tested positive or been in close contact with someone who is sick or has confirmed COVID-19 in the past 10 days?

If you answer yes to any of the questions above, please postpone your appointment for 10 days after all symptoms have passed. Stay home and self isolate right away.

Visit or Telehealth Ontario (1-866-797-0000)